On the subject of work, many a business has thrived or died by its communication skills—or lack thereof. We at Miller Architects & Builders fall into the former category. We’ve always placed a strong emphasis on open communication, both among our team members and with our clients. How else have we stayed in the construction business since 1874?

Of course, communication is a business buzzword these days. But why, specifically, is it so important in the construction services industry which we operate in? Read on to find out.

Communication Lets us Stick to our Construction Project Management Plan

In any business, it goes without saying that employees cannot follow a game plan if they do not know what the game plan is. However, communication is especially crucial in any commercial construction operation due to the sheer amount of people involved in it. You’ve got your architectural design services, your commercial contractor, your project manager—the list goes on and on. How are these people all to work in sync if they’re not crystal clear on what the client needs?

They can’t, of course. Which is where constant communication comes into play.

Miller Architects & Builders works closely with all facets of its construction team; this includes the client, who we consider part of this team. We wouldn’t have stayed in business as long as we have otherwise.

Communication Means a Relaxed Client

Investing in expansion can be an anxiety-producing situation for anyone. After all, that’s a big chunk of money you’re spending! If your construction company is flakey—and this is especially the case for at-risk construction management—that stress will only skyrocket.

In the interests of mitigating some of this stress, we at Miller Architects & Builders strive to keep you informed at all stages of the construction process. Our success is directly tied to satisfied clientele, and communication is just one way that we can facilitate this. You can definitely rest easy knowing we’re on the job. We’ll keep you updated at every stage of the project to keep your nerves at bay and to help us understand exactly what you’re looking for out of this undertaking.

Communication Minimizes Change Orders

The scourge of project timelines everywhere, change orders are never something a commercial contractor nor their client likes to see. Essentially, they’re a formal change to the scope of the work. That might not sound too intimidating, but in a construction project, when every task requires skilled labor and materials, the costs and time that additional work requires quickly add up. Plus, the commercial contractor may have to demolish pre-existing work in order to make room for the new, furthering the timeline even more.

Sometimes change orders are a necessity in construction and cannot be avoided; Daily Builder cites “Unforeseen conditions at the job site, such as obstructions that could not be planned for,” as an example. But good communication goes a long way towards minimizing other types of change orders, such as those that come from owner indecisiveness or parties not being on the same page. In other words, constant contact enables as predictable a project progression as possible, both in terms of timeline and budget.

Communication Facilitates Client Involvement

As we covered in our commercial construction blog, how much involvement you have in a given project is up to you. Some clients want to be extremely direct when it comes to their projects, but others like their commercial contractor to take the lead a bit more. Regardless, neither is possible without some form of communication between contractor and client; otherwise, both parties are left in the dark.

In that sense, communication not only allows for client involvement, but also for client satisfaction. If the customer is not supported throughout the commercial construction process and given the personalized amount of involvement they need, the results won’t speak to their vision. When that client moves in, they won’t reap all the benefits of a custom-made build that we discuss in our blog, despite having paid for them.

Need Construction Services? Contact Miller Architects & Builders Today

No matter which type of construction project management you choose, open communication remains a top priority to us. We at Miller Architects & Builders do both general construction management and at-risk construction management. Contact us today at 1-800-722-1758; we serve Saint Cloud, Duluth, Mora, and outstate Minnesota clients.